Who we are

Solarium EZ Sun («we,» «us,» «our») places great importance on the protection of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you visit our website or communicate with us.

Who is responsible for your personal information?

Company: Solarium EZ Sun
Address: 405 Grand-Tronc Street, Saint-Rédempteur, QC G6K 1K8, Canada
Phone: (418) 831-9112
Email: info@solariumezesun.com

For any questions, requests for access, or corrections, please write to us at the address above.

2. What information do we collect?

We may collect the following information, depending on your interaction with our site:

a) Information you provide us

  • First name and last name
  • Phone number
  • Email address
  • Message / details about your project (e.g., product type, dimensions, preferences)
  • Any information provided voluntarily via form, email, or phone

b) Information Collected Automatically

When you browse our site, certain technical information may be collected automatically, including:

  • IP address (or a truncated version depending on configuration)
  • Device and browser type
  • Pages viewed, visit duration, site actions
  • Traffic Source (e.g., search engine, advertisement, referral link)
  • Cookies and similar technologies (depending on your choices)

3. For what purposes do we use your information?

We use your personal information to:

  • Respond to your submission requests and contact you (email / phone)
  • Understand your needs and propose the best configuration of products and services
  • Provide customer service and follow up on requests
  • Improve our site and the user experience (statistics, performance)
  • Prevent fraud and protect site security
  • Comply with our legal and regulatory obligations

4. Consent

By submitting your information (e.g., form, email, call), you consent to its use in accordance with this Policy.

You can withdraw your consent at any time, subject to legal or contractual requirements, by contacting us at info@solariumezesun.com.

5. Cookies and similar technologies

Our site may use cookies and similar tools to:

  • Make the site work properly
  • Measure audience and performance (e.g., visit statistics)
  • Improve navigation and content

You can manage your cookie preferences through your browser settings. Blocking certain cookies may affect the proper functioning of the site.

6. Sharing and Communication of Your Information

We do not sell your personal information.

We may share certain information with service providers, only when necessary, for example:

  • Web hosting and infrastructure (e.g., server, security)
  • Performance analytics tools
  • Communication Tools (e.g., email, request management)
  • Technical suppliers/partners involved in processing your request (if applicable)

These providers are required to protect your information and only use it to perform the requested services.

7. Information Retention

We keep your information only for as long as necessary for the purposes described, including:

  • to manage your submission request and follow-up
  • to satisfy our legal obligations (e.g., accounting, litigation)
    Next, the information is securely deleted or anonymized.

8. Safety Measures

We implement reasonable security measures (administrative, technical, and physical) to protect your information from unauthorized access, loss, misuse, disclosure, or alteration.

No transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security, but we do our best according to reasonable best practices.

9. Your Rights (Quebec / Law 25)

According to applicable legislation (notably Quebec's Act respecting the protection of personal information in the private sector), you may:

  • Request access to your personal information
  • request correction of inaccurate information
  • Request information on the use and communication of your information
  • withdraw your consent (in certain situations)

To exercise your rights, contact us at info@solariumezesun.com. We may ask for proof of identity to process your request securely.

10. Links to third-party sites

Our site may contain links to external sites. We are not responsible for their privacy practices. We recommend you read their privacy policy.

11. Information concerning minors

Our site and services are not intended for minors. We do not knowingly collect personal information from minors.

12. Changes to this Policy

We may update this Privacy Policy at any time. The most current version will be posted on this page with the date of the update.

13. Contact Us

Solarium EZ Sun
405 Rue du Grand-Tronc, Saint-Rédempteur, QC G6K 1K8
(418) 831-9112
info@solariumezesun.com